Terms of Service

Agreement to These Terms

By using Sand + Fog’s website or purchasing our products, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please do not use our site or place orders.

Account Responsibility

If you create an account with Sand + Fog, you are responsible for keeping your login information confidential. Do not share your password with others. Notify us immediately if you believe your account has been accessed without authorization. Sand + Fog is not responsible for losses due to unauthorized use caused by failure to protect your credentials.

Ordering and Payment

When you place an order at Sand + Fog, you are making an offer to purchase the selected products.

Sand + Fog reserves the right to accept or decline any order for any reason. Most order declines are due to payment issues or insufficient inventory.
All prices are displayed in USD and may change without notice.
If a pricing error is discovered before shipping, we will contact you before fulfilling your order.
Payments are processed securely during checkout by trusted payment providers. Sand + Fog does not store complete payment card information on our servers.
To maintain fairness, perfume oils are limited to five per scent per customer. Orders exceeding this limitation will be canceled.

Shipping

Products are shipped to the shipping address provided at checkout. Please ensure accuracy—once dispatched, packages cannot be rerouted.
Estimated delivery timelines are provided for your convenience but are not guaranteed.
After your order leaves our facility, it is under the carrier’s control. Sand + Fog will assist with tracking but is not liable for delays or loss occurring after shipment.

Returns and Refunds

Our Returns & Refunds policy forms part of these Terms of Service. Please review that policy carefully before making a purchase.

Intellectual Property

All content on Sand + Fog’s website—including text, images, logos, and product names—is owned by Sand + Fog or its licensors. You may use materials solely for personal, non-commercial purposes. Reproduction, distribution, or commercial use without our written permission is prohibited.

Acceptable Use of Our Site

Visitors and customers must use the Sand + Fog website lawfully and responsibly. Prohibited actions include:

Attempting to access restricted areas or breach security
Distributing malware or viruses
Scraping or extracting data without authorization
Sending spam or disruptive communications

We may block or restrict access for violations and pursue legal action when appropriate.

Limitation of Liability

Sand + Fog provides the website and products "as is" without guarantees of uninterrupted or error-free use. To the fullest extent permitted by law, Sand + Fog is not liable for indirect, incidental, or consequential damages related to using the site or products. Our maximum liability for any claim will not exceed the purchase price of the relevant item.

Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to Sand + Fog’s registration jurisdiction. Any disputes will be resolved in the courts of that jurisdiction.

Changes to These Terms

Sand + Fog may update these Terms of Service at any time. Revisions take effect upon posting on our website. Continuing to use the site or place orders after changes means you accept the updated terms.