Shipping Policy

Shipping Policy for Sand + Fog

Order Processing

Sand + Fog processes every order within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day. During peak seasons or promotional events, please allow an additional 1-2 business days for processing. We will inform you if any significant delays occur.

Shipping Destinations

We ship primarily within the United States. If you live outside our usual shipping zones and wish to place an order, please contact us directly at gibbinssiskey@gmail.com to discuss possible special shipping arrangements.

Shipping Methods and Delivery Times

Standard Shipping: Delivered via UPS Ground from California. Shipping time is between 2-9 business days after dispatch, depending on your location within the U.S.
Expedited Shipping: Available for most domestic orders. Pricing for expedited options will be calculated and displayed during checkout.

Orders over $75 qualify for free standard shipping. Your shopping cart will display when you have reached this free shipping threshold.

Shipping Fees

Shipping costs are calculated and shown at checkout based on your chosen shipping method and delivery address.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow a few hours for the tracking information to activate in the carrier's system. You can also monitor your order status by logging into your Sand + Fog account.

International Shipping

International delivery times vary significantly depending on destination and customs processes. Import duties, taxes, and customs fees are the responsibility of the recipient. Sand + Fog is not able to predict, collect, or reimburse these fees. Please check with your local customs office if you have questions regarding potential charges.

Lost or Delayed Packages

If your tracking shows no activity for an extended period, please contact us promptly at gibbinssiskey@gmail.com. We will coordinate with the carrier to open an investigation. In confirmed cases of lost packages, you may select either a replacement shipment or a refund.

Address Accuracy

Please carefully verify your shipping address at checkout to avoid delivery delays or errors. If you notice a mistake after placing your order, contact us immediately. We can update your shipping address only if your order has not yet shipped. Once the order is in transit, you will need to deal directly with the shipping carrier.

Damaged Items

If your package arrives with visible damage, please take photos of the package before opening it. If the contents are damaged, contact Sand + Fog within 7 days of receipt at gibbinssiskey@gmail.com so we can help resolve the issue.