Return & Refund Policy

At Sand + Fog, we strive to ensure you love every item you purchase from our range of candles, aromas, personal care products, perfumes, diffusers, and related items. If you need to return a product, here is our store-specific process and guidelines.

Return Eligibility and Timeframe

You may request a return within 30 days from the date your order ships. To be eligible for return, items must be unused, unopened, and in their original packaging. Please note, for hygiene and safety reasons, we do not accept returns of opened or used products unless there is a manufacturing defect.

Non-Returnable Items

Opened or used products
Items marked as final sale or limited edition

If you are unsure whether your item qualifies for a return, please contact us through our contact page before sending anything back, and we will confirm eligibility promptly.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, notify us within 7 days of delivery. Please include a photo showing the damage or error. In such cases, Sand + Fog will cover the return shipping cost. You may choose either a replacement or a refund.

How to Start a Return

Contact us via our contact page with your order number and details about the items you wish to return.
Wait for our authorization and return shipping instructions before mailing any items back.

Return Shipping Responsibility

You are responsible for paying return shipping costs unless the return is due to a defective product or an error on our part. To ensure your refund is protected, please use a trackable shipping service, as Sand + Fog cannot reimburse items lost during return transit.

Refund Processing

Once we receive and inspect your returned items, we will issue a refund to your original payment method. Refund processing generally takes 5-10 business days depending on your bank or card issuer.

You will receive an email confirmation as soon as your refund has been processed.

Exchanges

If you prefer an exchange for a different scent or product, please tell us when you contact us about your return. Exchanges are subject to availability. If the replacement item costs more, we will send you a payment link for the difference. If it costs less, we will refund you the price difference.

About Fragrance Preferences

Scent preferences vary widely, so a product that does not meet your fragrance expectations is not considered defective. If you are unsure about a scent before buying, we encourage you to reach out so we can help you find a product you’ll enjoy.

Contact Us

If you have any questions or need help with your return or exchange, please visit our contact page. We’re here to assist you in enjoying your Sand + Fog experience.